The Australian Sign Language Interpreters' Association (ASLIA) acknowledges that there is a need for two forms of grievance procedure;

(a) for consumers of interpreting services, be they Deaf or hearing; and

(b) for interpreters to lodge a complaint about a fellow interpreter.

ASLIA also acknowledges that there may be the need for a third "grievance" channel to be investigated, for interpreters to express concerns about consumers who seem unaware of the way in which to work with an interpreter.

All members of ASLIA will be expected to conform to the ASLIA Code of Ethics and Code of Conduct. All members are also expected to be familiar with this Grievance Procedure.

While this policy is to be employed by ASLIA members, it could also be used as a guideline or set of suggestions for complaints involving non-members. It should be noted that ASLIA would have no influence in dealing with grievances involving non-members.

The purpose of a grievance procedure is to have a method in place to respond to complaints or other issues of concern, no matter who initiates the action.

Download the full "ASLIA Grievance Policy and Procedure" document in PDF or MS Word format:

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